Download the UnitedHealthcare app on your mobile device to view claims, access your ID cards, find a doctor, and get answers to your questions! UnitedHealthCare

Virtual Visits

Get a doctor’s care for minor illnesses by video chat. Virtual Visits are a convenient way to access care. When you have a minor illness, you can see a board-certified doctor by video chat through Doctor on Demand, AmWell or Teladoc. Most visits take about 15 minutes, and the doctor can send a prescription to your local pharmacy, if needed. If you are enrolled in the UHC 1000 plan option, Virtual Visits are free. If you are enrolled in the UHC 2500 plan, Virtual Visits are free after you meet your deductible. 

NOTE: Copays apply for Behavioral Health visits conducted virtually as they are separate from Virtual Visits. 


Via a desktop: 

  • Visit MyUHC.com, and search for Virtual Visit Providers

Via your mobile device:

  1. Download the Doctor on Demand, AmWell or TelADoc mobile app from the App Store or Google Play™
  2. The first time you visit one of these mobile apps, set up an account. You’ll be asked to provide medical history, insurance information, pharmacy preference, etc.
  3. Each time you visit, you’ll be asked brief medical questions about your current medical concern. Then, you’ll enter a virtual waiting room until you are connected with a board-certified doctor
  4. The doctor will discuss your medical issue and send a prescription to your pharmacy, if appropriate


You can learn more about Virtual Visits at myUHC.com.

Maternity Support Program

Get ongoing support for a pregnancy with the Maternity Support Program. Get answers to your questions, and receive a $100 Be Healthy reward for completing the program. Learn more here.

Mental Health Support

Access convenient on-demand help with stress, anxiety and more right from your fingertips through the Self Care and Talkspace platforms.

Other Programs

  • Health Advocacy offers a team of trained individuals who help you navigate the health care system and give you a trusted source for health care information and support 24 hours a day.
  • Complex and Chronic Patient Management (CCPM) offers Total Health Nurses, who are skilled case managers, identify patients with complex and chronic conditions and build on in-office care to fill potential care gaps.
  • Cancer Support Nurse is available to you and covered family members that have been diagnosed with cancer. These experienced cancer nurses can assist you during active treatment of all forms of cancer.
  • The Transition Support Program helps you if you have to be admitted to a hospital. It is designed to improve your health care experience by providing support from the time you learn you need to go to the hospital until after you return home.
  • Mental health and substance abuse treatment must be coordinated through United Behavioral Health (UBH) or Optum.
  • 2nd.MD provides second opinion services for musculoskeletal, cardiac, GI and women’s health diagnoses are available, free of charge. These services provide you with a second opinion of your diagnosis from a board-certified medical expert. Your consultation can be via video or phone to answer your questions and help you feel confident in your medical decisions. If you’re a candidate for a second opinion by having one of the diagnoses listed above, 2nd.MD may reach out to you. Services are secure and confidential. Learn more at start.2nd.MD/behealthy
  • NICU support services for NICU babies and parents
  • Talkspace online therapy to virtually connect with a licensed network therapist. Register at talkspace.com/connect. Have your UHC ID card available when completing your registration.
  • Kaia is a Musculoskeletal Support Program provides support for those with a musculoskeletal diagnosis by providing education, training, and stress relief options.

To access any of these services, call 1-877-MyTHRLink (1-877-698-4754) and select prompt 2, then press 2.