April 2015: Should I go to the doctor?

Should I go to the doctor?

nurse-taking-phone-callSometimes you have symptoms and you are not sure what to do. You don’t want to go to the emergency room if it can wait but what if waiting makes it worse?

You can call a Health Advocate to speak with a Registered Nurse for advice. They are available 24/7 at no cost to you. You simply tell them your symptoms or your child’s symptoms. They will ask you some questions and give you advice.

A Real-Life Example

An employee’s daughter took a hard fall when playing at home. The young girl walked slowly to her mom and then passed out falling into mom’s arms. The daughter wasn’t unconscious for long and seemed okay shortly afterward but the mom was concerned. Is she really okay? Should she be taken to the emergency room? Or at least urgent care to be evaluated?

The employee called the Health Advocate line. The Health Advocate asked a few questions about the child’s health and symptoms. No emergency visit was required. The nurse gave the employee some tips on what to look for and at-home treatment suggestions for the pain. No further complications occurred.

Peace of Mind

Health Advocates are specially trained individuals who can answer health questions and also help you navigate the health care system. They can confidentially guide you to benefit programs provided by Texas Health that can help you. They can also answer questions about how best to use your medical plan, ways to save by using preferred hospitals and more.

Health Advocates (also called Nurse Chat) are available over the phone by calling 1-877-MyTHRLink (877-698-4754) and selecting prompt 2. Or you can connect online at www.MyUHC.com.